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Healthcare Service Quality

A quality management system specifically for healthcare services.

EN 15224 adapts the principles of ISO 9001 to the specifics of the healthcare sector, focusing on clinical risk management and the quality of patient care.

Benefits for your organisation

Who it is for

Clinics, diagnostic centres, practices & healthcare providers.

Frequently asked questions — EN 15224

Is it different from ISO 9001?+

It is based on ISO 9001 but adds 11 healthcare-specific quality characteristics and an emphasis on clinical risk.

Does it suit a small facility?+

Yes. It adapts to practices and small facilities, focusing on the essentials for patient safety.

How long does implementing EN 15224 take?+

Typically 2–4 months, depending on your size, complexity and maturity. We give you a clear timeline from the start.

How much does EN 15224 certification cost?+

The cost depends on the size of your business and the scope of the project. The initial assessment is free and you receive a transparent quote with no hidden charges. The consultant fee and the certification body fee are clearly separated.

How many years is the certificate valid?+

The certificate is valid for 3 years, with annual surveillance audits by the body. We support you throughout so you maintain compliance with no stress.

Are you the certification body?+

No — we are independent consultants. We prepare you impartially and stand by you at the audit by any accredited body of your choice.

Is it suitable for a small business?+

Absolutely. We tailor the system to be practical and lightweight, with no unnecessary bureaucracy — it works equally well for small and large companies.

Can I get ΕΣΠΑ funding for EN 15224 certification?+

Yes. The cost of ISO certification is an eligible expense in many ΕΣΠΑ programmes for SMEs, so a significant part can be covered by a grant. We inform you of active programmes and the funding rate.

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