Second-Party Audits
Mystery Audits & Second-Party Audits
We objectively assess quality, compliance and customer experience at your sites — through anonymous visits (mystery shopping) and supplier (2nd party) audits.
A second-party audit is an evaluation carried out by an interested party — you — rather than an independent certification body (third party). We act on your behalf to measure what really happens on the ground: how a supplier performs, how a branch serves customers, whether your own standards are actually being applied. It is one of the most powerful tools for protecting your brand and your supply chain.
Mystery Shopping
Anonymous evaluators visit your points of sale or service and assess the real customer experience against your own criteria.
Second-Party Audits
On your behalf, we audit your suppliers and partners for quality, food safety, ethics and contractual compliance.
Objective Reporting
You receive a clear, documented report with findings, scoring, photos where relevant and concrete improvement actions.
Tailored Criteria
We design the evaluation checklist around your brand standards, procedures and the requirements of your own customers.
How it works
Scoping
We define together the objective, the sites/suppliers, the criteria and the scoring scale of the evaluation.
Fieldwork
Trained evaluators carry out the visit or audit — anonymously (mystery) or officially (2nd party).
Reporting
You receive a documented report with findings, evidence, scoring and prioritised recommendations.
Follow-up
We support corrective actions and, on request, repeat the cycle to confirm improvement over time.
Who it is for
Frequently Asked Questions
Is this a certification?+
No. Second-party audits and mystery shopping are evaluation tools for your own use — there is no certificate. They complement, and often prepare for, third-party certification.
Will the supplier or branch know?+
For mystery shopping, no — the value lies in anonymity. For a 2nd-party supplier audit it is usually announced, though unannounced audits are also possible by arrangement.
Do you cover all of Greece?+
Yes. We arrange evaluators and audits throughout the country, and coordinate multi-site programmes.
Start your journey to certification
Book a free initial assessment. We will analyse your needs and recommend the optimal standard and timeline.