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Tourism Sustainability Management

Sustainability management system for tourism accommodation & businesses.

ISO 21401:2018 sets the requirements for a sustainability management system for tourism accommodation, covering the environmental, social and economic dimensions of its operation.

Benefits for your organisation

Who it is for

Hotels, tourist accommodation, resorts & hospitality businesses.

Frequently asked questions — ISO 21401

Is it related to sustainable-tourism labels?+

Yes. It is a recognised basis for international sustainable-tourism labels and criteria increasingly required by tour operators and platforms.

Does it suit a small property?+

Absolutely. We tailor the system to the size and nature of your property, with no unnecessary bureaucracy.

How long does implementing ISO 21401 take?+

Typically 2–4 months, depending on your size, complexity and maturity. We give you a clear timeline from the start.

How much does ISO 21401 certification cost?+

The cost depends on the size of your business and the scope of the project. The initial assessment is free and you receive a transparent quote with no hidden charges. The consultant fee and the certification body fee are clearly separated.

How many years is the certificate valid?+

The certificate is valid for 3 years, with annual surveillance audits by the body. We support you throughout so you maintain compliance with no stress.

Are you the certification body?+

No — we are independent consultants. We prepare you impartially and stand by you at the audit by any accredited body of your choice.

Is it suitable for a small business?+

Absolutely. We tailor the system to be practical and lightweight, with no unnecessary bureaucracy — it works equally well for small and large companies.

Can I get ΕΣΠΑ funding for ISO 21401 certification?+

Yes. The cost of ISO certification is an eligible expense in many ΕΣΠΑ programmes for SMEs, so a significant part can be covered by a grant. We inform you of active programmes and the funding rate.

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Book a free initial assessment. We will analyse your needs and recommend the optimal standard and timeline.